General Terms and Conditions

1. The Agreement

1.1 Binding agreement

A binding agreement is created when FLYSE TRAVELS AB has issued a written booking confirmation and received the required payment (deposit or full payment).

The statutory right of withdrawal does not apply to package travel or flight tickets in accordance with Chapter 2, Section 12 of the Swedish Package Travel Act.

1.2 Main traveler

The main traveler (the first person named in the booking) must be at least 18 years old and is responsible for:

• all travelers included in the booking,
• communication with FLYSE TRAVELS AB,
• payments, changes, and cancellations.

1.3 Scope of services

FLYSE TRAVELS AB provides:

• Private and tailor-made package tours (with or without flights),
• Land-only travel arrangements,
• Standalone flight tickets arranged via airlines or flight consolidators.

The services included are specified in the booking confirmation and confirmed itinerary.

2. Package Travel and Land Arrangements

2.1 Private and tailor-made trips

All trips are private and customized. Travelers travel only with their own companions (1–60 persons).

A detailed itinerary and quotation are provided before booking.

2.2 Included services

Included services are listed in the confirmed itinerary and quotation.

Optional activities are not included unless confirmed in writing.

2.3 Flights in package travel

If flights are included in a package, they form part of the package travel and are covered by the Package Travel Act.

If flights are not included, the traveler is responsible for arranging them independently unless otherwise agreed in writing.

FLYSE TRAVELS AB is not responsible for delays, cancellations, or missed services caused by independently booked flights.

3. Flight Services (Standalone Flight Tickets)

3.1 Nature of flight services

Standalone flight tickets are sold as transport-only services and are handled manually through airlines or authorized flight consolidators.

Submitting a flight enquiry does not constitute a confirmed booking.

3.2 Booking and payment

A binding agreement for flight tickets is created only after:

• written confirmation has been issued by FLYSE TRAVELS AB, and
• full payment has been received.

Flight tickets will not be issued before payment is received.

3.3 Airline rules

All flight tickets are subject to the fare rules and conditions of the operating airline, including rules regarding:

• changes,
• cancellations,
• refunds,
• no-shows.

Some tickets may be non-refundable and/or non-changeable.

3.4 Responsibility for transport

Once a flight ticket has been issued, responsibility for transportation lies with the operating airline.

FLYSE TRAVELS AB acts as an intermediary for standalone flight tickets unless otherwise stated.

3.5 Passenger name accuracy

Passenger names must exactly match the passport.

FLYSE TRAVELS AB is not responsible for denied boarding or additional costs caused by incorrect passenger details.

4. Price and Payment

4.1 Prices

Prices are stated in SEK unless otherwise specified and are fixed at the time of booking confirmation.

4.2 Deposit (package travel)

A deposit of 30% of the total price is payable upon booking.

The deposit is non-refundable.

4.3 Final payment

The remaining balance must be paid no later than 30 days before departure.

For bookings made 30 days or less before departure, full payment is required immediately.

4.4 Flight tickets

Standalone flight tickets must be paid in full before issuance.

5. Changes and Cancellations by the Traveler

5.1 Changes

Changes are subject to supplier and airline availability and rules.

Any additional costs and administrative fees will be charged to the traveler.

5.2 Cancellation of package travel

Cancellations must be made in writing.

Refunds are processed within 14 days.

5.3 Cancellation of flight tickets

Flight ticket cancellations are governed by airline fare rules.

Service fees charged by FLYSE TRAVELS AB may be non-refundable.

6. Changes or Cancellations by FLYSE TRAVELS AB

6.1 Minor changes

Minor adjustments (such as hotel changes or timing adjustments) may occur. Equivalent or higher-category alternatives will be provided where possible.

6.2 Significant changes

If significant changes occur, the traveler has the right to cancel the trip with a full refund in accordance with the Package Travel Act.

6.3 Extraordinary circumstances (force majeure)

Events such as war, natural disasters, pandemics, strikes, or political unrest may result in changes or cancellation.

Refunds and compensation are handled in accordance with the Package Travel Act.

7. Responsibilities and Obligations

7.1 Responsibility of FLYSE TRAVELS AB

FLYSE TRAVELS AB is responsible for ensuring that contracted services are delivered as agreed.

If a service cannot be delivered, an appropriate alternative will be offered.

7.2 Traveler obligations

The traveler must:

• provide accurate personal information,
• ensure valid passports, visas, and health documentation,
• follow local laws and instructions,
• hold valid travel and medical insurance.

The traveler is responsible for damages caused by negligence or rule violations.

8. Insurance and Cancellation Protection

Travel insurance and cancellation protection are not included and are strongly recommended.

Cancellation insurance should be taken out on the same day as booking.

9. Complaints and Dispute Resolution

Complaints must be reported immediately during the trip.

If unresolved, a written complaint must be submitted within 10 days after returning home.

Disputes may be referred to:

• Swedish National Complaints Board (ARN)
• EU Online Dispute Resolution platform
• Swedish courts

FLYSE TRAVELS AB follows ARN's recommendations.

10. Assistance During the Trip

Reasonable assistance is provided in emergency situations.

A service fee may apply if assistance is required due to the traveler's own negligence.

11. Travel Guarantee

11.1 Package travel and linked travel arrangements

For package travel and linked travel arrangements, a travel guarantee is required and provided in accordance with Swedish law.

The travel guarantee is arranged through Kammarkollegiet.

Guarantee details will be published once registration is finalized.

11.2 Standalone flight tickets

Standalone flight tickets (transport-only services) are not covered by the Swedish Travel Guarantee Act.

For such purchases:

• no travel guarantee applies,
• financial protection under the Travel Guarantee Act does not apply,
• reimbursement through Kammarkollegiet is not available.

12. Company Information

13. Applicable Law and Jurisdiction

These terms are governed by Swedish law.

Any disputes shall be settled by Swedish courts.